Simple terms.
In plain English.

This agreement

• These terms are an agreement between Plexivo (OPC) Private Limited (“Plexivo”, “we”) and you, or the organisation you sign up for (“you”). If you sign up for an organisation, you confirm you may bind it.
• The Uptime SLA, the Privacy policy and the prices shown in the console are part of this agreement. Where an Enterprise contract says something different, the contract applies.
• You must be at least 18 years old, or the age of majority where you live, to use Plexivo.

Your account

• You give accurate details when you sign up, and keep your password, API keys and secret keys safe.
• You are responsible for what happens in your account, including the actions of the team members, API keys and CLI sessions you allow.
• Plexivo AI prepares plans; nothing that changes your resources runs until someone in your account approves it. Plexivo AI can be wrong, so review each plan before you approve it.

Plans and payment

• Plexivo is prepaid: you top up a wallet, and usage is charged from it. Every price is shown before you approve.
• Prices and wallets are in US dollars for everyone. If your billing country is India, you pay in Indian rupees at this month’s rate — the RBI reference rate fixed on the 1st of the month plus a 2% conversion margin — plus 18% GST, and receive a GST tax invoice in rupees; the rupee amount is shown before you pay. Elsewhere you pay in US dollars. Prices exclude taxes such as GST, which appear on your invoice.
• Plan fees are billed yearly by default, or monthly if you choose. Resources are charged for the time they run, including instances your autoscaling adds.
• The free trial covers eligible basic resources for the period shown when you create them. Nothing is charged unless you add money.
• Credits from us — trial, SLA, migration or promotional credits — can be used only on Plexivo, have no cash value and cannot be transferred.
• Money you add is not refundable, except where the law requires it, when a payment was taken in error and you tell us within 30 days, or when we close your account or end a service without you having broken these terms. In those cases we refund the unused balance you paid for.

If your wallet runs out

• When a charge cannot be paid, your running resources are paused: they stop, nothing is billed, and your data is kept. We email your organisation's owners straight away.
• Twenty-four hours later, if the wallet is still empty, paused resources are released from our servers. Their settings and database backups are kept, and you can bring them back by adding money.
• Fourteen days after the pause, anything you have not brought back is deleted with its backups. We warn you three days and one day before.
• Auto-recharge keeps a wallet from running out.

Acceptable use

Use Plexivo lawfully. Do not use it to send spam, attack or probe other systems, mine cryptocurrency, host malware or unlawful content, break anyone's rights, or get around Plexivo's limits or billing. We may pause resources that put other customers, the platform or the public at risk, and we tell you why. You are responsible for the content and code you run, and for having the rights to it.

Your data

• Your code and data stay yours. We use them only to run the services you ask for, and never to train AI models.
• Your workloads and databases run in our Mumbai data centre in India. Their backups are kept in Mumbai and copied to Hyderabad, and neither the data nor its backups leave India, as described in our Privacy policy.
• For personal data your apps hold about your own users, you decide what is collected and why, and we process it only on your instructions. Each of us meets its duties under India's Digital Personal Data Protection Act, 2023 and other laws that apply.
• If a security incident affects your data, we tell you without undue delay with what we know and what we are doing.
• Keeping your own copy of important data remains good practice; Plexivo's backups add to it.

Availability

Startup, Business and Enterprise include a 99.9% uptime guarantee for eligible running resources. We measure every covered resource every minute from two locations, and when a month falls short the service credit is added to your wallet automatically. The Uptime SLA sets out what is covered, how it is measured and the credits; those credits are your sole remedy for downtime. The Developer plan is best effort, for building and testing. Features marked Beta carry no uptime guarantee.

Plexivo's service

• The platform, its software, the console, the CLI and our brand belong to Plexivo. You may use them for as long as this agreement lasts. Open-source parts keep their own licences.
• If you send us ideas or feedback, we may use them without owing you anything.
• Services from others that you connect, such as GitHub, GitLab or Bitbucket, are governed by their own terms.

Ending your account

• You can close your account at any time from the console. A yearly plan stays active until the end of its year.
• Before closing, download what you need: deleted resources and their backups cannot be recovered.
• We may close an account that seriously or repeatedly breaks these terms, after giving notice where we can. We may also end the service for everyone with at least 90 days' notice, and refund unused balances.

Responsibility

• We run Plexivo with care and stand behind the SLA. Apart from what these terms and the SLA promise, the service is provided as it is, without other warranties.
• To the extent the law allows, our total responsibility for all claims is limited to the amount you paid Plexivo in the twelve months before the event, and neither of us is responsible for indirect or consequential losses such as lost profits or data you did not keep a copy of. Nothing here limits responsibility the law does not allow to be limited.
• You will cover our reasonable costs if a claim is brought against us because of content or code you run on Plexivo, or your breach of these terms.
• Neither of us is responsible for delays caused by events outside reasonable control, such as natural disasters, war or government action.

Changes and law

• We give 30 days' notice of changes that reduce your rights, and older versions stay available on request. Continuing to use Plexivo after a change takes effect means you accept it.
• These terms are governed by the laws of India. Before going to court, we will both try for 30 days to settle any dispute in good faith; after that, the courts with jurisdiction over Plexivo's registered office decide.
• You may not transfer this agreement without our consent; we may transfer it to a successor of our business. If one part is found unenforceable, the rest still applies. This is the whole agreement about its subject.

Questions

Open a support request, or write to support@plexivo.io (sales: sales@plexivo.io), and we will answer.